FAQs
- How do I get feedback on my work?
- How long do I have to complete my course?
- What happens if I don’t finish before the deadline?
- Will there be any practical assessments?
- What happens if I fall behind or take a break?
Course Access & Progress
- I can’t access the course platform, how do I fix this?
- Can I extend my course duration?
- How do I log in to the learning platform?
- Where can I find my learner resources or workbooks?
Tutor & Learner Support
- Can I get more practical support for my video assessments?
- How do I book tutor support or mentoring?
- What support is included in my course?
- I feel unsupported, how do I get help?
Assessment & Submissions
- Where do I upload my assessments?
- How do I resubmit my work after referral?
- Why did I get referred when I thought I passed?
- Do I have to record all sets or just one for my gym induction video?
- What format should my programme or lesson plan be in?
Certificates and Completion
- How do I get my certificate?
- Why haven’t I received my certificate yet?
- Can I get a copy of my certificate for a previous course?
- Do I need to complete all tasks before certification?
Payments & Account
- How do I change my email address or personal details?
- Can I spread the extension payment over instalments?
- What happens if I want to switch to a different course?
- How do I update my payment details or check my balance?
- Can I pay off my balance early?
Pilates
- Can I start teaching Pilates while I am still training?
- Can I take part in the Mat or Reformer Pilates course if I am pregnant or recently postnatal?
- I want to teach Reformer Pilates but I do not have Level 3 Mat. What can I do?
- What happens if my Pilates assignment work is referred?
- What happens if my Pilates practical teaching is referred?