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How do I book tutor support or mentoring?

You can request tutor support or mentoring at any time through the chatbot — our team will arrange the best way to help you.

If you need extra help understanding a topic, preparing for an assessment, or just want a bit more one-to-one guidance, our tutors are here to support you.

We already provide personalised video feedback on all tasks that require it, but if you need more interactive support, we can arrange a live video call or mentoring session to walk you through anything you’re finding challenging.

To request tutor support:

  1. Click the chatbot in the bottom corner and type “Speak to a human.”

  2. Let our team know that you’d like to book a tutor support or mentoring session.

  3. We’ll check tutor availability and arrange a suitable time for a call.

Tutor support is managed by our whole tutor team, so this is the quickest way to get a response. During working hours, replies are usually almost instant, and outside of regular hours, we’ll get back to you as soon as someone is online.

💡 Tip: When reaching out, include a short note about what you’d like help with (for example, “struggling with exercise programming” or “need feedback on my video setup”). This helps us match you with the best tutor for your needs.