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I can’t access the course platform, how do I fix this?

Try resetting your password first — if you still can’t log in, our team can help you regain access quickly.

If you’re having trouble logging into the learning platform, there are a few simple steps you can try to resolve the issue.

Step 1: Reset your password

  1. Go to https://learn.creatept.com.

  2. Click “Forgot your password?” on the login page.

  3. Enter the email address you used when you signed up.

  4. Follow the instructions in the reset email (check your spam/junk folder if you don’t see it).

Once your password has been reset, try logging in again.

Step 2: Still can’t access your account?

If resetting your password doesn’t work or you’re getting an error message, we can help you directly.

  1. File a support ticket here

  2. Let our team know you can’t access the learning platform.

  3. We’ll check your account and get you back online as soon as possible.

💡 Tip: If you’re using a work or school device, sometimes network restrictions can block access to external sites. Try logging in from a personal device or a different browser (like Chrome or Safari) before reaching out.