I feel unsupported, how do I get help?

We know that studying online and at your own pace can sometimes feel isolating or overwhelming, especially when motivation dips or a topic feels challenging. Please know that you’re not alone — our team is here to guide, encourage, and help you move forward whenever you need it.

Our courses are self-paced, which means you’re free to study whenever it suits you, without pressure or strict deadlines. However, that doesn’t mean you’re unsupported. Our tutors and support team are always available to provide help, clarification, or motivation whenever you need it.

To get help:

1. Click the chatbot in the bottom corner and type “Speak to a human.”

2. Let our team know what you’re struggling with — whether it’s course content, feedback, confidence, or motivation.

3. We’ll connect you with the right person — whether that’s a tutor for academic support or a member of the learner success team for encouragement and next steps.

You can ask for as much help as you need. We’d never want you to feel stuck, unsure, or disconnected from your learning journey.

💡 Tip: Sometimes a quick chat with a tutor can make all the difference — they can help you create a small action plan or break your next steps into manageable goals to get your momentum back.