I’ve finished my course but haven’t received my certificate yet. What should I do?

If you’ve completed all your modules and assessments but haven’t yet received your certificate, don’t worry — it’s usually just one final step away.

Here’s what to check:

1. Go to the final section of your course on the learning platform.

2. Make sure you’ve clicked the “Certificate Completion” button.

   • This step confirms to our system and tutors that you’ve officially finished your course.

3. Once you’ve clicked it, our team will:

   • Verify your progress and assessment results.

   • Check that your payment plan is complete.

     • If your payment plan is still active, you’ll need to either wait until it’s fully paid or pay it off early to receive your certificate.

   • Issue your certificate once everything is confirmed.

Still waiting after clicking the button?

If you’ve already completed these steps and it’s been more than a few days, it may mean your certificate is still being processed. Occasionally, there can be a short delay while your work is reviewed by the awarding body for quality assurance.

To check on your certificate:

1. Click the chatbot in the bottom corner and type “Speak to a human.”

2. Let our team know you’ve completed your course but haven’t received your certificate.

3. We’ll double-check your records, confirm your payment status, and let you know when your certificate will be sent.

💡 Tip: Once everything is verified and your balance is clear, your e-certificate is usually emailed within a few business days, and your physical certificate is posted shortly after.