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What support is included in my course?

You’ll get full access to our expert tutor team, fast feedback, and personalised help whenever you need it.

Every Create course comes with comprehensive tutor support to make sure you never feel stuck or unsure about what to do next. Our team of experienced fitness professionals have been exactly where you are now — and they’re here to help you succeed in both your studies and your future career.

Here’s what’s included:

  • Unlimited email support: Our tutor team is available 7 days a week to answer your questions, provide feedback, and guide you through your course.

  • Fast feedback on assessments: We have some of the fastest turnaround times in the industry, with most assessments marked and returned within 3 working days — complete with detailed written and video feedback.

  • Personalised help when you need it: If you’re struggling with a topic or assessment, we can record custom video guidance or arrange a phone or video call to walk you through it step by step.

  • Ongoing encouragement: Our team is here not just to assess you, but to help you build confidence, stay motivated, and develop real-world coaching skills.

💡 Tip: The best way to reach us is through the chatbot in the bottom corner — type “Speak to a human” and let us know what you need help with. We’ll connect you with the right tutor as quickly as possible.