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What terms and conditions do I agree to when I sign up?

By enrolling, you agree to our standard terms covering payments, certification, course completion, conduct, and data use.

When you sign up for a Create PT course, you confirm that you’ve read, understood, and agreed to our standard Terms & Conditions. These are in place to protect both you and Create PT, and to ensure a fair, high-quality learning experience for everyone.

Below is a clear summary of the key points you agree to when enrolling.

Course start and payment

  • Your course starts on the date you enrol, and you agree to pay the full course fee as outlined at the time of purchase.

  • If you are on a payment plan, you will not receive your certificate until the course has been paid in full.

  • If you complete the course before finishing your payment plan and secure employment, you may:

    • Adjust your payment plan, or

    • Request written confirmation for your employer that you have passed and will receive your certificate once payment is complete.

Certification and assessment

  • You are responsible for completing all required course content and spending sufficient time revising.

  • All pass or referral decisions are made at the sole discretion of the Create PT assessor, in line with awarding-body standards.

  • Certification is only issued once:

    • All required elements are successfully completed, and

    • External verification by the awarding organisation is complete.

  • Certification may be delayed due to external verification schedules, which are outside Create PT’s control.

Course duration and extensions

  • You have 12 months from your course start date to complete your course unless otherwise agreed.

  • After 12 months, your work will no longer be assessed unless you purchase an extension.

  • If you exceed the 12-month period, you may extend your course at the current extension charge rate.

30-day money-back guarantee

  • You have a 30-day money-back guarantee from the date of purchase.

  • For self-paced courses, this runs from the purchase date.

  • For cohort-based courses, the 30-day period also starts from purchase unless your first in-person workshop takes place within that period.

    • If it does, the cancellation period ends when you attend your first in-person workshop.

  • After the applicable cancellation period, you are fully liable for the full course fee, with no refunds or concessions.

Workshops and attendance (cohort-based courses)

  • Attendance at all scheduled practical workshops is compulsory.

  • Missed sessions may:

    • Delay assessment, and/or

    • Incur additional fees to rebook.

Payments and missed instalments

  • If a direct debit payment fails, we will notify you and may attempt to collect payment again within the same calendar month.

  • Missed payments may be referred to a debt collection agency.

  • If course fees remain unpaid for 30 days, the full remaining course fee becomes immediately due.

  • Create PT may restrict access to learning materials and prevent course completion until payments are brought up to date.

Learning platform access

  • Your login credentials are for personal use only and must not be shared.

  • Create PT reserves the right to revoke access if misuse is identified.

Communication and data

  • You consent to Create PT contacting you via email, SMS, or phone regarding:

    • Course updates

    • Reminders

    • Relevant opportunities

  • Your personal data is handled in line with our Privacy Policy.

  • By signing up, you consent to us sharing your details with third parties where relevant to potential employment opportunities you may be eligible for.

Conduct and behaviour

  • You agree to behave respectfully and professionally towards Create PT staff, assessors, and fellow learners at all times.

  • This applies to online communication and in-person workshops.

  • Serious or repeated breaches may result in disciplinary action or removal from the course without refund.

Liability

  • Create PT is not liable for any indirect, consequential, or incidental damages arising from:

    • Use of course materials

    • Online systems

    • Attendance at in-person workshops

💡 Tip: If you have questions about any part of the Terms & Conditions or how they apply to your situation, click the chatbot and type “Speak to a human” — our team will be happy to clarify anything for you.